Messages everywhere
Repetitive queries, long voice notes, sales questions and client follow-ups all mixed across multiple channels.
Use case 01 · Support and messages
AI autoresponders for WhatsApp, email and Telegram
Your hablo Agent answers the repetitive questions, summarizes voice notes, drafts replies and alerts a person when the conversation needs human judgment.
Replies with contextHuman escalationNo infrastructure to set up
The problem
You don't lose clients for lack of interest. You lose them by being late.
WhatsApp, email, Telegram, forms, voice notes and follow-ups all compete for the same attention. The team replies when it can, in different styles, leaving what looks small for later… until it isn't small anymore.
Slow first reply
The client asks now, but the answer arrives whenever someone finds a free moment. That's where opportunities go cold.
Inconsistent judgment
One person replies one way, another a different way. The agent applies defined rules, tone and limits.
How it works
From an incoming message to a useful reply, without the hassle.
It's not a generic chatbot. It's a working layer: it understands the intent, checks context, replies to what's safe and routes what's delicate.
The message comes in
Text, email, Telegram or audio. The agent identifies the channel, person, intent and urgency.
It checks context
It uses instructions, FAQs, pricing, terms, documents or the history you let it consult.
It replies or drafts
It answers what's safe and leaves ready the replies that are worth reviewing before sending.
It escalates with a summary
If it detects risk, opportunity or a human nuance, it alerts a person with context and next steps.
Channels
Every channel calls for a different reply.
WhatsApp needs speed and a friendly touch. Email needs structure and traceability. Telegram works really well for teams, communities and internal operations.
It transcribes voice notes, summarizes intent, answers frequent questions and gathers details before handing off to the team.
It prepares structured replies for proposals, confirmations, documentation and follow-ups.
Telegram
It coordinates internal alerts, commands, communities and operational conversations with your agent.
What it can answer on its own
Opening hours, ballpark prices, links, repeated instructions, request status and clear next steps.
What it should leave as a draft
Sensitive sales, nuanced cases, strategic clients, changes to terms, or replies where tone matters.
What it should always escalate
Complaints, urgent matters, legal issues, sensitive data, conflict or any explicit request to talk to a person.
Where it shows
Impact from the very first week.
Sales
First sales filter: need, budget, urgency and the minimum details before passing the lead on.
Support
Repetitive questions, links, instructions and issue status answered consistently.
Voice notes
Voice turned into a summary, intent, tasks and a short reply ready to send.
Team
Fewer interruptions: only what needs human judgment reaches people, already summarized.
Before
Messages piling up by the end of the day.
Voice notes waiting to be listened to.
Different replies depending on who answers.
Hot leads going cold.
After
A fast, clear first reply.
Voice notes transcribed and turned into next steps.
Consistent criteria for the whole team.
Human escalation when there's opportunity or risk.
Frequently asked questions
What people ask
Is it a chatbot?
It's not a generic chatbot: it's your Agent with the rules, the tone and the limits you define, and it checks your real context (FAQs, pricing, terms, history) before replying.
Does it answer everything on its own, or can I review before sending?
You decide. It replies on its own only to what's safe, leaves anything sensitive as a draft (nuanced sales, strategic clients, changes to terms) and always escalates complaints, urgent matters, legal issues or any request to talk to a person.
Does it understand WhatsApp voice notes?
Yes. It transcribes the audio, summarizes the intent and prepares a reply or a summary with the next steps.
Which channels does it work on?
WhatsApp, email, Telegram and forms, adapting the tone to each one: WhatsApp fast and friendly, email organized and traceable, Telegram for internal operations.
Next step
See pricing and create my AgentStart small. Measure fast. Tune the tone.
The first version can be simple: one channel, 20 frequently asked questions, clear limits and a review of the first replies. hablo gives you the Agent ready to work.