Terms and Conditions of Service

1. Description of the Service

hablo.es (hereinafter, "the Service") is a platform that provides personal artificial intelligence agents accessible through Telegram, a web interface and other communication channels. The Service is provided by WEB3 AND MARKETING CONSULTING LTD (hereinafter, "WEB3").

The personal agent makes it possible, among other functions, to automate tasks, search for information on the internet, analyze documents, manage reminders, run scripts, connect to external services (email, SSH, APIs), generate images using AI, and perform any other task that can be carried out from a command-line environment.

2. Acceptance of the terms

By subscribing to any of the available plans, the user fully accepts these terms and conditions. If you do not agree with any of them, you must not subscribe to the Service.

3. Plans and pricing

The Service is offered on a monthly subscription basis:

• Personal Agent (€9.99/month): your AI agent available 24/7 on Telegram and the web, able to run tasks, connect to external services and automate processes.

In addition, the user must hold an AI balance to cover the cost of the calls to the artificial intelligence models. The balance does not expire and can be topped up at any time.

WEB3 reserves the right to modify prices, giving notice at least 30 days in advance.

4. Payments and billing

Payments are processed through Stripe. The subscription renews automatically each month. The AI balance is charged as a one-time payment at the moment of purchase or top-up.

5. Cancellation and refunds

The user may cancel their subscription at any time from their customer area https://hablo.es/account or by contacting [email protected]. The agent will remain active until the end of the billing period already paid for.

6. Nature of the AI agent — Important limitations

The artificial intelligence agent is an automated tool that carries out actions according to the user's instructions. The user expressly acknowledges and accepts that:

• The AI is non-deterministic: the same instruction may produce different results in each execution.
• The AI may make mistakes, interpret instructions incorrectly, produce unexpected results or invent information that appears real but is false (a phenomenon known as "hallucination").
• The AI may carry out irreversible actions: deleting files, sending messages, modifying configurations or running commands that cannot be undone.
• The agent's responses DO NOT constitute professional advice of any kind (legal, medical, financial, tax, technical or of any other nature). The user must verify any information provided by the agent before acting upon it.
• The user is responsible for supervising the agent's actions and for reviewing the results before considering them final.
• The agent may have access to external services connected by the user (email, servers, APIs). The actions performed on those services are the user's responsibility.

7. Agent hibernation

This version of clause 7 comes into force on 11 October 2026. Until that date the previous version applies, which is set out at the end of this section.

To hibernate an agent means to stop it, save a copy of its data and remove it from the server it was running on. While an agent is hibernated, it does not handle messages on any channel, its website and any custom domain become unavailable, and its scheduled tasks do not run.

WEB3 may hibernate an agent in the following cases:

• Non-payment: when a subscription payment cannot be collected. Hibernation may take place from the first failed payment attempt.
• End of subscription: when the subscription ends, for example at the end of the period already paid for after a cancellation.
• End of trial: when the 24-hour trial ends without a plan having been purchased.
• User request: when the user requests it.
• Maintenance: when required for technical or maintenance reasons relating to the Service.

Hibernation does not require prior notice. When it happens, WEB3 will send a notice by email to the account's email address. No notice is sent when WEB3 temporarily reactivates an agent that was already hibernated in order to carry out internal technical work and then hibernates it again.

Hibernation in itself does not cancel the subscription or reduce the AI balance. If the agent is hibernated at the user's request or for maintenance, the subscription remains in force and continues to be charged as normal unless the user cancels it. While the subscription remains in force, WEB3 may reactivate the agent automatically when a new payment is collected, unless the copy is encrypted. If the agent was hibernated for maintenance, the user may reactivate it free of charge at any time as long as their subscription is up to date.

What is kept. Before removing the agent from the server, WEB3 saves a copy of its configuration (including the credentials of any services the user has connected), its memory, its conversations and its working files, and checks that the whole copy can be read. The copy does not necessarily include temporary files, caches, installed dependencies (for example, Node.js modules or Python environments) or programs installed outside the agent's folders, which will need to be reinstalled if required.

The copy does not expire automatically: it is kept while the agent is hibernated and also after it has been reactivated, until it is replaced by the copy from a new hibernation or deleted at the user's request. The user may request its deletion at any time by writing to [email protected]; once deleted, the agent can no longer be reactivated. The Service's ordinary backups are governed by the periods set out in the Data protection information.

When hibernating the agent from their customer area, the user may encrypt the copy with their own key. WEB3 does not store that key: it will be needed to reactivate the agent and, if it is lost, the copy cannot be recovered. Encryption applies only to this copy, not to the Service's ordinary backups.

Reactivation. The user can reactivate their agent from their customer area at hablo.bot/account:

• If the subscription is up to date or the trial period is still running, reactivation is free of charge.
• If a payment is outstanding, the user must settle it. Once it has been collected, WEB3 will start the reactivation automatically. If the non-payment continues and the subscription ends, the next case applies.
• If the subscription has ended, the user must take out their plan again at the prices in force at that time.
• If the trial has ended, the user must purchase the plan they signed up for in the trial.
• If the agent's plan cannot be purchased from the customer area, reactivation will be handled by writing to [email protected].

If the copy is encrypted, the user will need to enter their key to complete the reactivation, including after a payment.

Reactivation is not instant and the time it takes may vary. The agent is restored with the software version in force at that time, which may differ from the one it had when it was hibernated, so some settings may need adjusting. On restarting, the agent may run scheduled tasks that were left pending. If the hibernation was due to the end of the subscription, the custom domain is unlinked and will need to be set up again after reactivation.

If reactivation is not completed, the copy is not modified and the user can try again. For any issue, the user can write to [email protected].

7. Hibernation of inactive agents — version in force until 10 October 2026

WEB3 reserves the right to hibernate (temporarily suspend) any agents that remain inactive for a prolonged period, in order to optimize the Service's resources.

Hibernation does not entail any loss of data or configuration. The user may reactivate their agent at any time and at no additional cost by contacting us through the hablo.es support chat (@equipo360_bot on Telegram) or by writing to [email protected].

8. User responsibilities

The user is solely responsible for:

• Providing clear and precise instructions to the agent.
• Reviewing the changes and actions performed by the agent.
• Keeping backups of their important data.
• Managing the access credentials for external services and revoking them when they are no longer needed.
• Not sharing third parties' personal data without their consent through the agent.
• Ensuring that their use of the Service complies with the legislation applicable to their activity.
• Complying with the legal obligations applicable to their agent's website (subdomain *.kas.es), including, where applicable, the identification of the owner in accordance with the LSSI (Spanish Information Society Services Act) and any legal notice, privacy policy or cookie policy that current regulations require based on the site's content and functionalities. hablo.es acts exclusively as an infrastructure provider and is not responsible for the regulatory compliance of the client's website.

9. Limitation of WEB3's liability

WEB3 shall not be liable for:

• Loss of data, content, configurations or any other element as a result of the AI agent's actions, including irreversible actions.
• Direct, indirect, incidental, special or consequential damages arising from the use of the Service, including but not limited to: loss of sales, business interruption, loss of profits or loss of data.
• Errors, omissions, hallucinations or incorrect results produced by the AI models.
• Decisions made by the user based on the information provided by the agent.
• Actions carried out by the agent on external services connected by the user (email, SSH servers, third-party APIs, etc.).
• Service interruptions caused by third parties (hosting providers, external APIs, Telegram, etc.).
• The content generated by the AI (texts, images, code, etc.), the review and use of which is the user's sole responsibility.

In any event, WEB3's maximum aggregate liability towards the user on any account shall not exceed the total amount paid by the user over the last 3 months.

10. Data in transit

The user acknowledges and accepts that conversations with the agent are processed by third-party artificial intelligence models (Anthropic, OpenAI and other providers). The messages sent to the agent pass through the infrastructure of Telegram and/or the user's web browser.

The user is solely responsible for the information they choose to share with the agent. We recommend not sharing sensitive or confidential information, or third parties' personal data, through the agent.

11. Acceptable use

The user undertakes not to use the Service to:

• Engage in illegal activities or activities that infringe the rights of third parties.
• Generate unlawful, defamatory, obscene or hate-inciting content.
• Attempt to access the systems or data of other users.
• Intentionally overload the Service's resources.

WEB3 reserves the right to suspend or cancel the Service without prior notice in the event of a breach of these terms and conditions.

12. Service availability

WEB3 will endeavor to keep the Service continuously available but does not guarantee 100% availability. Maintenance work that involves temporary interruptions may be carried out, while seeking to minimize its impact.

13. Modification of the terms

WEB3 may modify these terms and conditions at any time. The current version and the date of its last update are published on this page. Continued use of the Service after the changes come into force implies acceptance of the new terms and conditions.

14. Governing law and jurisdiction

These terms and conditions shall be governed by the laws of Cyprus. For any dispute that may arise, both parties submit to the competent courts of Cyprus, without prejudice to the right of the user-consumer to bring proceedings before the courts of their place of residence.